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Top Honors Awarded to Interim HealthCare Franchisees at Annual National Care Conference

SUNRISE, FL — October 24, 2016 - Interim HealthCare Inc., the nation's leading franchise network of owners providing homecare, senior care, hospice and health care staffing services announced the recipients of the National Quality Awards for 2016 at the annual Care Conference in Dallas, TX. The awards recognize Interim HealthCare franchisees and their clinicians for patient satisfaction as well as public measures of quality (related to Centers for Medicare and Medicaid Services).

It's is an honor to recognize many of our franchise owners and clinical leaders who have achieved superior performance during today's ever-changing health care environment,” said Lawrence P. Kraska, President and CEO of Interim HealthCare Inc. "We are grateful for their ongoing commitment to quality and for providing exceptional care to tens of thousands of individuals across the country."

The awards take into account the quality ratings of all Medicare-certified home health care and hospice agencies in the United States as well as Interim HealthCare's standardized monitoring of home care patients satisfaction.

"It's wonderful to be able to recognize so many of our franchisee clinical leaders for their commitment to both quality and an exceptional patient care experience", said Jennifer Ballard, Chief Clinical Officer at Interim HealthCare Inc., who presented the awards.

Congratulations to the following Interim HealthCare franchise offices for their achievements:

Outstanding Performance: No Deficiency Surveys (Federal or State) from July 2015 to August 2016:

Atlanta GA
Akron OH
Clovis NM
Colorado Springs CO
Columbus OH
Lima OH
Lubbock TX
Newark OH

Oklahoma City OK
Port Charlotte FL
Portales NM
Ridgewood NJ
Roseville (St. Paul) MN
Tallahassee FL
Tulsa OK
Virginia Beach VA

The 2015 HomeCare Elite™ is the compilation of the most successful home care providers in the United States. Now in its tenth year, this market-leading review names the top 25% of agencies based on performance measures. This year those measures include quality of care, quality improvement, patient experience, process measure implementation, and financial management. The 2015 HomeCare Elite™ also recognizes the Top 100 and Top 500 of providers nationwide. The data for this study is based on publicly available information.

The HomeCare Elite™ also names the Top 500 providers nationwide. Please note the repeat years beside each location.
Portsmouth OH (2015, 2014, 2013, 2012, 2009, 2008)
Wausau WI (2015, 2010)
Brownsville TX (2015, 2014)
Cambridge OH (2015)

In addition to our Top 500 honorees, 24 Interim HealthCare Offices are among Top 25% of Medicare Certified Home Health Agencies in their Regions. Please note the repeat years beside each location.

Amarillo TX (15, 14, 13, 12, 11, 10, 09, 08, 07, 06)
Boulder CO (NEW)
Bridgeport OH (15, 13)
Brownsville TX (15, 14, 13, 12, 11, 10, 07, 06)
Cambridge OH (15, 14, 13, 12, 11, 10)
Charlotte NC (15, 14, 13, 12, 11, 10, 09, 06)
Clovis NM (15, 14, 13, 12, 11, 07, 06)
Corpus Christi TX (15, 14, 11, 06)
Duluth MN (15, 12)
Escondido CA (15, 14, 12, 11)
Fresno CA (15, 14, 13, 12, 11, 10, 09, 07, 06)
Greenville SC (15, 14, 13, 12, 11, 10, 09, 08, 07, 06)
Hickory NC (15, 13, 12, 10)
Kansas City KS (15, 14, 13, 12, 11, 10, 09, 08)
Morgantown WV (15, 14, 13, 12, 11, 10, 09, 08, 07, 06)
Oklahoma City OK (15, 12, 08, 07, 06)
Pittsburgh PA (15, 14, 13, 12, 11, 10)
Portsmouth OH (15, 14, 13, 12, 11, 10, 09, 08)
Redding CA (15, 13, 12, 11, 10, 08, 07)
San Diego CA (15, 14, 13, 12, 11, 10, 09, 08)
Somerset PA (15, 13, 12, 11, 10, 09, 08, 07)
Uniontown PA (15, 11, 10, 09, 08, 07)
Waco TX (15, 14, 13, 06)
Wausau WI (15, 14, 13, 12, 10, 09, 08, 07)

Client Satisfaction Category:

Best Performance-Highest Overall Score on Interim Healthcare National Patient Satisfaction survey, YTD:

Asheville NC
Carson City NV
Farmington CT
Pueblo CO
Wallace NC

Star Ratings Category - We are pleased to be able to add a new award category this year. The Quality of Patient Care Star Ratings. This award recognizes Medicare certified agencies who have achieved the top tiers in the publicly reported Star Ratings, which were initiated for Home Health in July of 2015. CMS assigns Star Ratings indicative of their quality of care, for several types of providers, including hospitals, skilled nursing facilities and now home health agencies. For home health, the current national average is 3 stars.

For this first award, we would like to recognize agencies that have achieved a 4 or 4.5 Star Rating for each of the last four consecutive quarters, from July 2015 thru June 2016.

Orlando FL
Alsip IL
Omaha NE
Sioux Falls SD
Johnstown PA

Pittsburgh PA
Redding CA
Corpus Christi TX
Waco TX
Brownsville TX

This next category recognizes agencies that have achieved a 4.5 or 5 Star Rating for each of the last four consecutive quarters, from July 2015 thru June 2016.

Escondido CA
Fresno CA
Cambridge OH
Morgantown WV
San Diego CA
Portsmouth OH
Greenville SC

We are thrilled to recognize an agency for achieving a 5 Star Rating every quarter for four consecutive quarters.

San Jose CA

Top 20% Home Health Compare Awards:

Top 20% ADL- Walking, Transferring, Bathing - In the top 20% of all Medicare certified agencies across the country reported on Home Health Compare demonstrating improvement in activities of daily living.

Morgantown WV
Pittsburgh PA
Portsmouth OH
Waco TX

Top 20% Hospitalization - The agencies in the top 20% of the nation for their scores on Hospitalization Rates, over 4 consecutive quarters

Clearwater FL
Dayton OH

Home Health Quality Awards:

Home Care Silver Award: For Outstanding Performance on Public Outcomes and Process Measures on Home Health Compare, over four consecutive quarters, with only one measure in each quarter below the national average.

San Diego CA

Home Care Gold Award: For Exceptional Performance on Public Outcomes and Process Measures on Home Health Compare, over four consecutive quarters, with only one measure across all reporting periods below the national average.

Greenville SC

Home Care Platinum Award- our top award for Superior Performance on all Public Outcomes and Process Measures on Home Health Compare, over four consecutive quarters, as compared to the national average.

Greenville SC

Diamond Award - for the agency that has shown the biggest improvement in scores for Outcome Measures, Process Measures and Patient Experience Measures, across four consecutive quarters.

Roswell NM

Our Best Overall Quality in Home Care Award - for the highest overall public scores across Outcome Measures, Process Measures and Patient Experience Measures for four consecutive quarters.

Greenville SC

Hospice Quality Awards:
The awards were developed after the introduction of the CMS Quality Assessment and Performance Improvement measures in October 2008. “It’s an honor to recognize these Hospice franchisees with these awards as our appreciation for their work,” said Tammy Fox, National Hospice Director at Interim HealthCare Inc., who presented the Hospice awards.

Congratulations to the following Interim HealthCare franchise offices for their achievements:

Hospice Award for Avoiding Unwanted Hospitalizations - This category is for our top 3 hospices with the lowest percent of patients requiring an unwanted hospitalization during their care.

Silver Award – Rock Hill SC
Gold Award – Covington LA
Platinum Award – Pittsburgh PA

Hospice Award for Ensuring a Bowel Regimen with Opioid Utilization - This category goes to the top hospices that ensured that their patients were on a bowel regimen when taking a prescribed opioid.

Silver Award – Wausau WI
Gold Award – Kansas City KS
Platinum Awards – Johnstown PA

Hospice QAPI Deyta Quality Recognition - The Quality Recognition awards go to our top 3 hospices with the overall best outcomes according to all data entered into Deyta.

Silver Award Quality Recognition – Johnstown PA
Gold Award Deyta Commitment to Quality – Virginia Beach VA
Platinum Award Deyta Quality of Excellence – Kansas City KS

Visionary Leadership Award –
The Hospice Visionary Leadership award requires strong core values in the Hospice organization, a clear vision, empowering relationships within the community in which they serve and an innovative action plan. This award was presented to a Hospice Administrator who has demonstrated vision for her
Hospice program and a passion for influencing her community regarding end-of-life care. Here are some examples of how she educates and impacts her community:

She conducts interviews with local media such as radio and newspaper about hospice,
During National Social Work month, her hospice provided a luncheon for all Social Workers in the community,
She uses social media to educates the public about hospice,
She hosts community events such as chamber of commerce meetings and the blood mobile; and
She provides education at the local career center.

This Administrator is also currently expanding her hospice by moving into other markets and opening a multi-site location.
Marge Donley, Hospice Administrator
Coshocton OH

Hospice Award for Excellence in Leadership - This award was presented to a Hospice Administrator who ensures that quality hospice services are being provided to patients and families. She believes in caring, competent employees who live out the mission of hospice every day. She has built a team who is involved at all levels and when interviewed are able to verbalize the intricacies of the organization with emphasis on QAPI. Her hospice team is involved in determining PIP topics and working through the PIP process until outcomes are improved.
RaeChel Thompson, Director of Health Care Serivces
Roseville MN

About Interim HealthCare:

Interim HealthCare Inc., founded in 1966, is a leading national franchisor of home care, hospice and healthcare staffing. It is part of Caring Brands International which also includes UK-based Bluebird Care and Australia-based Just Better Care, both well-known franchise brands in their countries. With more than 530 franchise locations in seven countries Caring Brands International is a global health care leader.

Interim HealthCare in the United States is unique in combining the commitment of local ownership with the support of a national organization that develops innovative programs and quality standards that improve the delivery of service. Franchisees employ nurses, therapists, aides, companions and other healthcare professionals who provide 25 million hours of home care service to 190,000 people each year, meeting a variety of home health, senior care, hospice, palliative care, pediatric care and healthcare staffing needs. For more information or to locate an Interim HealthCare office, visit www.interimhealthcare.com.

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