National In-Home Health Care Company Awards Franchisees for Superior Performance-
Sunrise, FL – November 30, 2013 - – Interim HealthCare Inc
., the nation’s first and finest in home healthcare, senior care, hospice and health care staffing franchise, announced the recipients of the “National Quality Awards” for 2013 at their annual National Clinical Symposium meeting in Baltimore, MD. The awards recognize Interim HealthCare offices for patient satisfaction as well as Medicare-certified offices for performance on Centers for Medicare and Medicaid Services (CMS) public measures of quality.
“We are very excited to award many of our franchisees for their leadership and superior performance,” said Kathleen Gilmartin, Interim HealthCare Inc. President & CEO. “We are especially grateful for their tenacity and commitment to the quality of the Interim HealthCare brand as well as to their patients.”
The awards were developed after the introduction of the CMS public measures in October 2003, a national government program that publishes the quality ratings of all Medicare-certified home health care agencies in the United States and to recognize the value of Interim HealthCare’s standardized monitoring of home care patient’s satisfaction.
“It’s an honor to recognize these franchisees with these awards as our appreciation for their work,” said Karen Carnes, Chief Clinical Officer at Interim HealthCare Inc who presented the awards.
Congratulations to the following Interim HealthCare franchise offices for their achievements:
No Deficiency Surveys (Federal or State) from November 2012 to October 2013:
Colorado Springs, CO
Johnstown, PA (H)
Lubbock, TX (H)
Pittsburgh, PA (H)
South Plainfield, NJ
Union, NJManchester, NH
*(H) indicates hospice office operations
Client Satisfaction Category:
- Best Performance-Highest Overall Score on Interim Healthcare National Patient Satisfaction survey, YTD:
Ashville, NC and DuBois, PA
- Best performance in providing exceptional patient experience as measured by Center for Medicare and Medicaid Services in 2013 for three measures: Care of Patients, communication Between Providers and Patients, and Specific Care Issues.
- Best performance in providing exceptional patient experience as measured by Center for Medicare and Medicaid Services in 2012 for global question “What number (0-10)...rate your care from this agency?”
- Best performance in providing exceptional patient experience as measured by Center for Medicare and Medicaid Services in 2012 for global question “Would you recommend this agency to family/ friends?”
Home Health Quality Awards:
Over the Rainbow:
Outstanding Performance in Public Outcomes and Process Measures Home Health Compare, September 2011 - July 2012.
Oak Lawn, IL
Yellow Brick Road: Exceptional Performance in All Public Outcomes and Process Measures, Home Health Compare, September 2011 – July 2012
Emerald Award Making Moves to Greatness- Superior Performance in Public Outcomes Measures, Home Health Compare, September 2011 – July 2012
Oklahoma City, OK
Emerald Award Making Moves to Greatness- Superior Performance in Public Process Measures, Home Health Compare, September 2011 – July 2012
Top 20% ADL- Walking, Transferring, Bathing - In the top 20% of all Medicare certified agencies across the country reported on Home Health Compare demonstrating improvement in activities of daily living
Top 20% Hospitalization In the top 20% of all Medicare certified agencies across the country reported on Home Health Compare exceeding the national average for demonstrating performance regarding hospitalization rates.
Oklahoma City, OK
San Jose, CA
Sioux Falls, SD
West Palm Beach, FL
Hospice Quality Awards:
Quality Recognition-3rd place in Hospice QAPI scoring
San Antonio, TX
Commitment to Quality-2nd place in Hospice QAPI scoring
Excellence Award:-1st place in Hospice QAPI scoring
Start Up Award- Superior initial survey results and outstanding quality of care delivery in a start up model, and Owner commitment to support a Hospice start-up in a challenging landscape.
The office receiving the Hospice Visionary Leadership Award
for special recognition for clear vision, empowering relationships in the field and innovative action plan to increase their footprint across their communities to service more patients and families went to:
Donna Olson, San Diego, CA
The office receiving the Angel of Light Award
which honors the significant contribution of a hospice program who gives back to the community and who exemplifies a Holistic spirit to meet the psychosocial and spiritual needs of the patients and families they serve went to:
The Falcon Group
The award for the Top Performing Medicare Franchises in the Network
Ruby Slippers- Most Improved Over 4 Quarters in Home Health Compare Outcomes, Process, and HHCAHPS
Home Health Compare Best Overall -Best Overall Scores Over 4 Quarters in Home Health Compare Outcomes, Process and HHCAHPS
About Interim HealthCare:
Interim HealthCare Inc., founded in 1966, is a leading national franchisor of home care, hospice and healthcare staffing companies. The company recently acquired UK-based Bluebird Care Franchises Limited, growing its franchise operations to approximately 500 global locations with more than 250 owner groups. Interim HealthCare in the United States is unique in combining the commitment of local ownership with the support of a national organization that develops innovative programs and quality standards that improve the delivery of service. Franchisees employ nurses, therapists, aides, companions and other healthcare professionals who provide 25 million hours of home care service to 190,000 people each year, meeting a variety of home health, senior care, hospice, palliative care, pediatric care and healthcare staffing needs. For more information or to locate an Interim HealthCare office, visit www.interimhealthcare.com.