The staff, management and owner are focused on providing the best service possible for their clients and supporting their clients families. They are well trained and passionate about what they do. Interim HealthCare of Santa Rosa is your best choice for safe, dependable and compassionate care! - Kelly K
Cathy is caring, attentive and an all around beautiful person. - Colleen Christou
I contacted Interim Healthcare when an elderly friend was in need of home care, after a couple of months of being in an acute care facility and the home care service lined up for him decided not to honor the hours or price agreed upon and chose to just not show up for several days. Urgently needing help and having heard an Interim employee, Kim, speak passionately about their services at a business meeting some time ago, I emailed to collect some information. I had the good fortune to get in contact with Crystal, who was kind, deeply empathetic and incredibly patient, listening to the long winded tale of woe that spewed from me in my desperate need to find good, reliable care - fast. My desperation was made even greater, knowing we were in a unique time, with COVID-19 impacts and precautions, which I worried might not make finding care easy but Crystal quickly assured me that they would do whatever they could to help!
Even after hearing that there were challenges with finances, understanding that our friend had gone from completely self reliant to not within a matter of months and that it was causing some confusion, a moody demeanor and resistance to having home care, Crystal forged forward and made herself available for a home visit the very next day. Crystal visited with us, kindly and calmly speaking with our friend, uncovering needs, addressing concerns, and assessing best next steps. Truly meeting him where he was mentally and emotionally and reassuring him they could help and would do whatever possible to make it work financially. She offered us suggestions for various resources we could seek support from, to help offset care costs and following the first visit on a Friday, she got to work on confirming caring staff that could help and was back Monday morning for the follow up.
Unfortunately, we found him having fallen and unable to get up. In that moment of worry (and maybe a little panic on my part), she was calm, cool and collected to help me guide emergency personnel. Crystal checked in on him later in the day, continued to offer options for us to explore assistance, shared our story with the Interim team to see if there were other resources they could think of. I am so grateful to know that the Interim team is there, while we figure out next steps for his return home.
All this was without having technically signed up for care services, without any financial gain for Interim or their team, and with truly unwavering kindness, care and thoughtfulness. Thank you cannot begin to express my appreciation for Crystal and Interim Healthcare! - Samantha Paull