“Dear Interim Hospice of Newport News,
Thank you does not begin to express our sincerest gratitude for the dedication and compassion that you and the members of your team have shown our family. Being in the Extended Care Services profession
it is very difficult to transition from Work Mode to Family mode when healthcare needs arise within our families. As much as it is a blessing it also has its hindrances. I am fortunate to work with an exemplary networking team that allowed for a difficult situation to be handled with as much ease as possible.
On Thursday when I was made aware of the need, I immediately called Kim Morgan, Patient Liasion, and asked her to give me a call. Before I could arrive to the facility, Kim was calling me back to get the preliminary information and get the ball rolling. The admitting facility did not have a contract with Interim however I was ensured that she would do all that she could to get everything in place for my loved one. By the next morning the contract was signed and we were ready to begin services. Ms Brenda and Natasha met with us at the facility to ensure my family understood every part of the Hospice process and understood that they were there to support us in any way possible. Natasha did not leave until all orders had been verified and that all potential concerns were addressed proactively instead of reactively. Ms Brenda even called on Saturday to make sure that we were doing well and see if we needed anything.
As I mentioned before, it is very difficult to transition into family member mode. I sincerely appreciate every member of your team that allowed me to do that and for the support provided to my family. Thank you for your attention to detail and prompt response and understanding the urgency that we were experiencing. Your compassion and thoughtfulness show that our team members are truly about the business and the services that you provide.”
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