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Discharge-Planning-and-Referrals

Discharge Planning and Referrals in Greenville, SC

We value our partnerships with healthcare professionals:

To our referral sources, discharge coordinators and our partners in achieving the best possible outcomes for the patients and clients we share, please let us know of any questions or issues in working with Interim HealthCare of Upstate South Carolina. 

Why Choose Interim HealthCare of The Upstate?

It is our desire to make partnering with Interim a seamless transition.  There are many factors that figure into your decision on making referrals for health care services at home, regardless of the specific service.  It is our mission and pleasure to understand what those are and to demonstrate to you how Interim HealthCare meets your needs and expectations. 

The following are some items that health care professionals have told us are important to them.  We look forward to understanding your particular needs and expectations.

  • Service to Referral Sources- We strive to be of service to our referral sources.  Experience tells us that the following are important to you:

  • Prompt Start of Care - Our standard is 24 hours.  The federal government measures our performance against a 48 hour standard.  Our performance against that standard is 98%, best in the market.

  • Primary Care Nursing - Our patients have the same nurse and/or therapist for their entire episode of care.  This establishes familiarity and comfort for patients and improves outcomes.

  • Proven Programs - Our patient care programs are not just a set of brochures.  They are based on evidence-based best practices that are built into protocols. We have specialized staff that integrate easy to understand patient education material as well as the latest technology to help the patient manage their condition at home.

  • Physician Portal - We provide our physicians a web portal where they can complete many of the communications between us and their practice. This can be completed at their convenience, without paper.  To learn more about our Physician Portal, please email InterimUpstate@interimcares.com and someone will be back with you within 24 hours.

Comprehensive continuum of services:

  • Personal Care
  • Home Health
  • Hospice
  • Telehealth



 

Specialized programs:

  • Orthopedic post-surgery care programs
  • Rehabilitation programs
  • Chronic disease programs
  • HomeLife Enrichment in Personal Care
  • Balance Builder to address fall risks
  • Wound Care
  • Infusion therapy and specialty drug administration

How to Make a Referral:

When it comes to making referrals, our mission is simple: we make it easy.  That said, you know that we need patient information and we’ll need physician’s orders for many of our services.

We take referrals 24 hours a day, seven days a week. in the following forms...
  • Phone
  • Fax
  • E-Referrals
  • We'll come to your facility to collect discharge information once the referral is  made.

Transitions:

We provide a Transitions service to facilitate the transition of a patient from a facility to home – it’s now called a transition, not a discharge.  Under this program, a nurse or other professional will come to your facility once a referral is made to us.  At that time, the Transitions Coordinator will do the following:
  • Collect the discharge information from patient charts that we need
  • Meet with the patient and family to facilitate the start of home care and explain our services.  During that visit, the Coordinator will assure that the patient knows when our staff will come to the home.  We are able to tell them the name of the clinician most of the time.
  • Who to call if they have any questions or concerns.
One of the ways we make home care easy to use is to work with most every payor in the market.  This facilitates referrals for health care professionals like you and helps patients and clients secure the best third-party payor coverage for their care.  This means being in network as often and as widely as possible and having expertise on staff to verify eligibility, secure authorizations and secure payment.

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Payors with Whom We Work
One of the ways we make home care easy to use is to work with most every payor in the market.  This facilitates referrals for health care professionals like you and helps patients and clients secure the best third-party payor coverage for their care.  This means being in network as often and as widely as possible and having expertise on staff to verify eligibility, secure authorizations and secure payment.
 
Interim HealthCare of Upstate South Carolina works with almost every payor. Some are listed below:
  • Medicare, including all Medicare Advantage Plans such as Humana, Secure Horizons, Care Improvement Plus
  • Medicaid
  • Blue Cross and Blue Shield
  • Humana
  • United Healthcare
  • Aetna
  • Cigna
  • Workers’ Compensation insurers and administrators (many)
  • Long Term Care Insurance companies (many)
  • PPO networks such as Coventry/First Health, Multiplan, Beech Street
Are They Safe At Home? Take our Quiz"Are they ok at home?"

At Interim HealthCare, we know what to look for when it comes to whether a loved one can remain safe and independent in their own home. This simple and free quiz can help guide you when making that important decision.

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Our "helper" is wonderful!  She is pleasant and hard working and a joy for me to see each morning. 
R. Brown

Need Help at Home?

Send us your questions about home care or a specific request. We're here to help.