Important Questions to Ask Home Healthcare Providers

Interim HealthCare Blogs
Posted: 6/27/2013 9:06 PM by Interim HealthCare
Hiring a home healthcare provider for a loved one can be a daunting task. According to a study conducted by the Northwestern University School of Medicine, only 16.5 percent of consumers test a potential caregiver’s knowledge about the job and what’s involved. And only 15 percent of home healthcare agencies give some form of training before they send a caregiver into someone’s home.

The responsibility for hiring a top-quality caregiver is ultimately up to you. To help you, here are some important questions to ask potential home healthcare providers:
  • What is the screening process for your staff? Do you perform a background check, work permit status and references?
  • Do you offer your staff continuing education training?
  • What are your home healthcare staffing and scheduling procedures?
  • What measures do you take to ensure reliable staffing?
  • Do you match caregivers with your clients? Do you offer caregiver interviews to ensure a personality match? What happens if a client wants a different caregiver?
  • Can I expect the same caregiver every time, or do you rotate your staff?
  • What happens if a caregiver calls in sick or is unavailable?
  • What are your agency’s legal responsibilities?
  • Do you offer any protections against theft?
  • What services do you offer, and do you use confidentiality forms?
  • Do you offer your staff and clients any unique programs, training or materials that other agencies do not?
  • What is your billing procedure, and what types of payments do you accept? Is there a contract? Is there a cancellation fee?
  • Do you have a manager available 24/7?
  • What makes your home healthcare agency stand out?

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