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Important Questions to Ask Home Healthcare Providers
Posted: 6/27/2013 9:06 PM by
provider for a loved one can be a daunting task. According to a study conducted by the Northwestern University School of Medicine, only 16.5 percent of consumers test a potential caregiver’s knowledge about the job and what’s involved. And only 15 percent of home healthcare agencies give some form of training before they send a caregiver into someone’s home.
The responsibility for hiring a top-quality caregiver is ultimately up to you. To help you, here are some important questions to ask potential
home healthcare providers
What is the screening process for your staff? Do you perform a background check, work permit status and references?
Do you offer your staff continuing education training?
What are your home healthcare staffing and scheduling procedures?
What measures do you take to ensure reliable staffing?
Do you match caregivers with your clients? Do you offer caregiver interviews to ensure a personality match? What happens if a client wants a different caregiver?
Can I expect the same caregiver every time, or do you rotate your staff?
What happens if a caregiver calls in sick or is unavailable?
What are your agency’s legal responsibilities?
Do you offer any protections against theft?
What services do you offer, and do you use confidentiality forms?
Do you offer your staff and clients any unique programs, training or materials that other agencies do not?
What is your billing procedure, and what types of payments do you accept? Is there a contract? Is there a cancellation fee?
Do you have a manager available 24/7?
What makes your home healthcare agency stand out?
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