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Interim HealthCare Awards Franchisees with Top Honors at Annual National Clinical Symposium

Sunrise, FL – November 8, 2012 - – Interim HealthCare Inc., the nation’s first and finest home healthcare and in-home senior care franchise, announced the recipients of the “National Quality Awards” for 2012 at their annual National Clinical Symposium meeting in Dallas, TX. The awards recognize Interim HealthCare offices for patient satisfaction as well as Medicare-certified offices for performance on Centers for Medicare and Medicaid Services (CMS) public measures of quality.
 
“We are very excited to award many of our franchisees for their leadership and superior performance,” said Kathleen Gilmartin, Interim HealthCare CEO. “We are especially grateful for all of their hard work, commitment to Interim HealthCare and providing quality service to their patients.”
 
The awards were developed after the introduction of the CMS public measures in October 2003, a national government program that publishes the quality ratings of all Medicare-certified home health care agencies in the United States and to recognize the value of Interim HealthCare’s standardized monitoring of home care patient’s satisfaction.
 
“Our franchisees play a very important role in our growth as a company,” said Karen Carnes, Chief Clinical Officer at Interim HealthCare. “It’s an honor to recognize these franchisees with these awards as our appreciation for their work,”
 
Offices receiving awards for their performance in providing exceptional home care and hospice services as reported in standardized quality measures included:

Outstanding Performance:  No Deficiency Surveys (Federal or State) from 2012 to date:
Carson City, NV
Kansas City, KS
Rapid City, SD
Uniontown, PA
Akron, OH
Blakely, PA
Bridgeport, OH
Roswell, NM
Greenville, SC
Cambridge, OH
Kansas City, KS
 
Client Satisfaction Category:
  • Best Performance-Highest Overall Score on Interim Healthcare National Patient Satisfaction survey, YTD: Lumberton, NC
  • Best Performance—Highest Overall Scores on National HHCAHPS-Composite Measures (1) Care of Patients, (2) Communication Between Providers & Patients, (3) Specific Care Issues: Joliet, IL
  • Best Performance—Highest Overall Scores on National HHCAHPS Patient Experience Measures for rating the agency as “the best home health care possible”: Joliet, IL
  • Best Performance—Highest Overall Scores on National HHCAHPS Patient Experience Measures for “Recommending the agency to family or friends”: Greenville, SC
Improving Patient Outcomes Category:
Over the Rainbow: Across all outcome and process measures, only one measure in each reporting period in which the office did not meet the national average:
Cambridge, OH
Chicago/Oak Lawn, IL
Clovis, NM
Granbury, TX
Greenville, SC
Portsmouth, OH
Redding, CA
Sioux Falls, SD
 
Yellow Brick Road: Across all outcome and process measures, only one measure across all reporting periods in which the office did not meet the national average (no more than 2 NAs): Escondido, CA and Peckville (Blakely), PA
 
Emerald Award for Outcomes:  Across the 8 outcome measures, at least 6 measures better than national average: Morgantown, WV
 
Emerald Award for Process Measures: Across the 13 process measures, at least 10 measures better than national average: Hudson, WI

Performance Awards
Top 20% in Improving ADLs- Walking, Transferring, Bathing In the top 20% of agencies reported on Home Health Compare exceeding the national average for demonstrating improvement in activities of daily living:
Fresno, CA
Greenville, SC
Johnstown, PA
Morgantown, WV
Omaha, NE
 
Top 20% in Improving (Decreasing) Hospitalization Rates  In the top 20% of agencies reported on Home Health Compare exceeding the national average for demonstrating performance regarding hospitalization rates:
Brownsville, TX
Clearwater, FL
Erie, PA
Escondido, CA
Greenville, SC
Johnstown, PA
Kansas City, KS
Roanoke, VA
San Diego, CA
Tampa, FL
Uniontown, PA          
 
Expansion Across the Continuum of Care Category:
Expansion of Personal Care and Support Services in a Medicare office: Kansas City, KS

Expansion of Personal Care and Support Services in anon-Medicare office: Albany, NY

Expansion into Medicare in a Personal Care and Support Services office: Grand Rapids, MI
 
Hospice Quality Awards:
Quality Recognition: Plainview, TX, Rock Hill, SC, Tulsa, OK
 
Commitment to Quality: Redding, CA
 
Excellence Award: Lubbock, TX
 
Start Up Award: Colorado Springs, CO, St. Paul, MN, Greenville, SC
 
The office receiving the Hospice Visionary Leadership Award for special recognition for clear vision, empowering relationships in the field and innovative action plan to increase their footprint across their communities to service more patients and families went to:  Jeanne Barcia, Falcon Group, Lubbock, TX
Awards of Distinction Category

The office receiving the Angel of Light Award which honors the significant contribution of a hospice program who gives back to the community and who exemplifies a Holistic spirit to meet the psychosocial and spiritual needs of the patients and families they serve went to:  Wichita, KS
 
The award for the Top Performing Medicare Franchises in the Network went to:
 
Ruby Slippers Best Overall Improved:  Biggest improvement in overall scores for outcome measures, process measures and patient experience measures across all reporting periods: Redding, CA
 
Best Overall Quality in Home Care Award:  Highest overall public scores across patient outcomes, process measures and patient experience measures across all reporting periods: Greenville, SC
 
About Interim HealthCare:
Interim HealthCare, founded nationally in 1966, is a leading home care, hospice and healthcare staffing company. Interim’s more than 300 independently owned and operated franchise locations provide a true continuum of care that includes home health, senior care, hospice, palliative care, pediatric care and healthcare staffing services. Interim HealthCare delivers care to approximately 50,000 people daily through franchisees who employ more than 40,000 healthcare workers. For more information visit our website at www.interimhealthcare.com
 
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